Senior - CS Major
As a Helpdesk Technician for Facilities at Florida State University, I provided hands-on technical support to more than ten departments across campus, troubleshooting a wide range of hardware, software, and network issues. I documented technical problems and their resolutions in the internal ticketing system, helping build a knowledge base that improved response times and overall support efficiency. In addition, I assisted with maintaining and updating the Facilities website, ensuring information remained accurate, accessible, and up to date for both staff and students.
As an Audio-Visual Support Technician at the College of Law, I set up, operate, and troubleshoot audio-visual equipment for classes, events, and presentations, ensuring reliable, high-quality technical support for faculty, staff, and guests. I regularly maintain, inspect, and test AV equipment to ensure proper functionality and readiness, proactively identifying and resolving technical issues before they impact instruction or events. In this role, I support a wide range of academic and professional programs, developing strong problem-solving, communication, and technical skills while helping create a seamless and effective learning environment.
As an AI Integration Intern at Florida State University, I explore existing and emerging artificial intelligence tools for use by Advancement staff, with a focus on improving efficiency while maintaining responsible practices. In this role, I engage internal teams in open discussions about how AI can streamline monotonous tasks without compromising ethical standards. I contribute to projects such as building an AI evaluation matrix, creating AI use templates and training videos, collecting employee insights through surveys, and organizing AI discussion meetings. This position allows me to help foster thoughtful conversations around innovation, ethics, and the practical adoption of AI in higher education.
Jillian Claire Bice
I am Jillian Bice, a Computer Science student at Florida State University with a strong interest in software engineering and IT support. My academic background has given me hands-on experience in C++, C, C#, Python, JavaScript, and SQL, along with technologies such as React, Node.js, MySQL, and Google Cloud. I enjoy working across both frontend and backend development, and I am motivated by opportunities to learn new tools, solve challenging problems, and expand my technical expertise.
Professionally, I serve as a Helpdesk IT Intern for FSU Facilities, where I troubleshoot hardware, software, and network issues while performing system maintenance and documenting solutions. Previously, I led a Software Engineering Capstone Project as Project Manager and Frontend Developer, where I coordinated a team of five to design and build a full-stack roommate-matching application. These experiences have strengthened my ability to apply technical knowledge to real-world problems while collaborating effectively within a team.
In addition to technical work, I’ve held several leadership and mentorship roles, including Vice President of the Association for Computing Machinery (ACM) at FSU, Peer Navigator for first-year students, and Facility Supervisor/Head Lifeguard at FSU Campus Recreation. These roles developed my communication, adaptability, and organizational skills, qualities that I bring into every project I take on.
Outside of my professional and academic pursuits, I enjoy hiking, spending time in nature, crocheting, reading, and traveling. These interests provide balance and creativity, which I carry back into my technical work. I am excited to continue growing as a developer and professional, open to opportunities where I can build, contribute, and make a meaningful impact.
As a Facility Supervisor at the Leach Recreation Center, I am responsible for overseeing daily operations in one of Florida State University’s largest fitness and recreation facilities. In this role, I provide leadership and support to student staff, ensure the safety and well-being of patrons, and maintain smooth operations across fitness areas, courts, aquatics, and common spaces. I regularly enforce facility policies, respond to emergencies, and handle incident reporting, while also delivering high-quality customer service by assisting patrons with questions, concerns, and membership needs. Through this position, I have developed skills in leadership, conflict resolution, and risk management, while fostering a safe, inclusive, and welcoming environment for the FSU community.
As Vice President of the Association for Computing Machinery (ACM) at Florida State University, I help lead one of the largest student organizations for computer science and technology enthusiasts on campus. In this role, I collaborate with the executive board to plan and host events such as technical workshops, industry networking sessions, and a semesterly programming contest, providing students with opportunities to develop and showcase their coding skills. I also assist in coordinating outreach with faculty and industry partners, ensuring that our organization offers valuable experiences that support academic and professional growth. Serving as Vice President has strengthened my leadership, teamwork, and organizational abilities while contributing to the growth and engagement of FSU’s computing community.
As a Peer Navigator at Florida State University, I serve as a student leader and mentor for first-year students, guiding them through the Chart Your Course program. In this role, I teach course content, facilitate discussions, and provide one-on-one support to help students explore their identities, connect with campus resources, and develop strategies for academic and personal success. I hold weekly office hours, meet individually with students at least twice per semester, and provide constructive feedback on assignments and class activities. This position allows me to support new students in their transition to university life while gaining valuable experience in teaching, leadership, and student development.
As Head Lifeguard at the Leach Recreation Center, I oversee the safety and supervision of all aquatic areas, ensuring a secure and enjoyable environment for patrons. In this leadership role, I manage and train a team of lifeguards and enforce facility policies and safety protocols. I respond to emergencies, provide first aid and CPR when necessary, and conduct regular safety inspections of the pool and surrounding areas. This position allows me to develop critical leadership, emergency response, and risk management skills while ensuring that all guests can safely enjoy the facility’s aquatic amenities.
Click on the projects below to see what I've been working on.
